Characteristics Of The Hospitality Industry

Characteristics Of The Hospitality IndustryExplain the unique characteristics that separate go businesses from other business the deal with real(a) product.Discuss what should a person prep ars if he/she expects to become an hotelman.Question 1The hotel industry is too known as the divine improvement sector. The reception and entertainment of guests, visitors, or strangers with liberality and hefty allow. Hospitality industry is a board of category about the assistance industry also including planet planning, theme park, restaurant, lodging and also tourism industry. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of many groups such as deftness maintenance, direct operations management, marketing, and human resources. Therefore, hospitality industry also includes accounting, tradesman ship, computer services, restaurants, and tourism.To be a successful managing director in the hospitality industry, you must(prenominal) exhibit many sk ills and command much specialized knowledge all directed toward achieving the managerial objectives such as read the guest feel welcomed, make sureproductsor services compensate for the guest and make sure the operation continues to post service and make a profit. Besides that, the hotel industry is a multibillion-dollar industry, mainly depends on the availability of vacuous time and disposal income. Therefore, that hospitality industry also include service sector.AnswerHospitality industry has many characteristics such as intangible, perishable, inseparable, simultaneous, variable, shift give-up the ghost, burial site shift and guest atonement.Intangible servicecharacteristic in hospitality industry correspond cannot see and touched besides can felt. In addition, sales or service owned by the person, solely it cannot be opened, from the service providers to service consumer. Example, a service only can be sold and owned by the person, but it cannot be opened, from the ser vice providers service consumers. Sole proprietorship, provide services, can be entrusted to the service provider, you must generate and provide services in the different requirements of the true service consumers.Perishable service characteristic in hospitality industry mean wont last long and wont experience the same experience. When this service has been fully rendered to the requesting service consumer irreversibly disappear, because it has been consumed by service consumers. For example, service resource allocation processes and systems to provide services within a certain period. When the service has authentically given to users of the service request, this particular service irreversibly vanishes as it was used by the service users.Inseparable service means production, and from the guests experience. The indivisibility requirements, consumer service is to interact with its manufacturing business to accept its benefits. Because someone must timely produce and the services provided by service providers is essential to provide services require service consumers. Performed automatically in many cases, but the service provider to provide the service must be prepared to allocate resources and systems, and active conditions and the ability to maintain appropriate services. Example, the service consumer must be sitting in the shops and hair stylist chair, or aircraft and seating, to the hairdresser or the pilot must in the same store or aircraft, respectively, to provide services.Simultaneous service means the service is some kind of horse, and at the same time consumption. As long as the service requirements of service consumers, especially the service must start from scratch generated without any delay and friction and services, consumers instant consumption rendered interests, for the implementation of his upcoming events or tasks.Example, waiter in the restaurant, or the cashier at the bank, is an integral part of the services provided. The client also participates in a certain degree of service, and the service may simulate the results. People can be part of the service itself this could be a service marketing advantage.Variable service is a service which means useable generating, rendering, and consumption can never be accurately repeated time points, locations, and the case, under the conditions of the current configuration information and alocation of resources is different from the coming up deli truly(prenominal), even is the same kind of service to the same service consumers request. Example, Taxi service from his home to the opera, the consumers of transport services is different taxi service, transportation service consumers from opera to his home another point in time, the other direction, might be another route, may be another taxi drivers cab.Shift progress to in hospitality industry means an employment practice, use of, or the provision of services across, all 24 hours of the clock each day of the week. Shift po p off is the way hours of work are organized for an organization to operate outside regular hours. Different types of shifts includeshifts that rotate or change, shifts that are split apart by several hours, permanent shifts (day or night) and also changing shift lengths (8, 10 or 12 hours). There is few effect of shift work, for example, shift work can course such as digestive problems, including ulcers, stomach and intestinal problems reduce appetite, diabetes, epilepsy, asthma and depression. People withdraw to sleep. Shift work can carry on how much sleep and sleep, the kind you get. Sleep during the day and sleep at night is not deep or refresh. Shift workers time to sleep when the bodys cancel activities gear. When you do not sleep, you might ceaselessly feel tired.Especially the night shift, night shift or third shift (3 shifts) means to change their work throughout the early morning, morning, and transfer to midnight to 0800 or 2300 to 0700. Example, employee get out mak e day shift and night shift in hotel when the time is alternative.Guest satisfaction in hospitality industry means that the guest was satisfy with the service of the employee. Guest satisfaction depends on hotel service because guests have rising expectation for hotel, but their overall satisfaction with service. Guest can be satisfied hotel rates hotel service.Example, guest feel satisfy with the service and what they expect to hotel.ConclusionAt the end, as an employee must have a good service to any customer. Guests satisfywith the service and will be happy with the good service.The hotel industry will contributes employment and frugal growth of the country. The government is very lenient regulatory and licensing of hotel, because the amplification in the average daily rate of foreign tourists.Question 2The hoteliers mean a sight who supervise or manage the hotel. He or she may be established owner, operating a hotel, the Chief Executive of the hotels location, or chain, or in the hotels general manager, the Chairman of the Board. Hoteliers responsibility will vary according to how the word is applied. Who owns a hotel will be answerable for the care of all matters of joint ownership of real estate, as well as the implementation of the ultimate liability for any and all taxes and appropriate compliance-run hotel building codes and local laws. The title hotelier Chief Executive will supervise the publicity and general business operations, and facilities liable for the profitability of the owners or owners. Hotelier who is the Chairman of the Board will provide the current status of the communication line, investors and the owners of the hotel, and the hotel manager will provide oversight of a variety of functions, affect the day-to-day operation of the hotel.As a hotelier has responsible to handle each problems such as public relations, guest service, maintenance of facilities, reservation procedures, build family relationship with customer and market ing. No matter what department you work in the hotel we also call hotelier. Depending on how the term is applied, the responsibilities of a hotelier of department is difference. A success hotelier must have good relationship with guest especially regular customer.AnswerTo be a successful hotelier in the hospitality industry you should be discipline, manners, good services, more experience, responsible and so on. As a hotelier has responsible to handle problems such as public relations, guest service, maintenance of facilities, reservation procedures, build relationship with customer and marketing. Hotel operators managing the property and, in some cases, they can also be the owner of the hotel. Hotel managers supervise other hotel, and they work long hours during peak travel and when events are plan at the hotel. They are often called upon to handle emergency situations and disputes. For good performance, hoteliers should have the skills required for the position.Therefore, as a go od hotelier must be very discipline during working time. Besides that, to be a good hotelier also need to be responsible. It will show that you are good employee and good staff.First of all you must make the guests feel welcome and also be friendly because it is manner. You must be discipline and good service in front of the guests. To be a good hotelier you should know what their guests want and are willing to go that extra mile to put them at ease.Secondly, to be a good hotelier you should be hard working. willinging to work hard is always a plus point for a people who want to be successful hotel management line.Therefore, it is the opportunity to build a good relationship with the guest and enhance the reputation of hotel.HOW TO BECOME A GOOD hotelmanThe hotelier is a good diplomat, patience, tolerance, generosity and good intentions. A good hotel operator must have self-discipline staff, quick workers, and quick thinkers and always to foster client and manager at all times.Di plomatDiplomat mean is a person who appointed by the national diplomacy with other countries or international organizations. Representation and protection of the people are the main functions of diplomats around the state and sent, as well as the promotion of information and friendly relations.As a diplomat can easily build an own relationship with the customer and day by day they will become a general customer of hotel.PatiencePatience in hospitality industry means whatever the guest scold you, you cannot scold them back.Resistance state in difficult circumstances, this may mean that persist in the face of delay or provocation, no worries, anger, a negative exhibit patience when under pressure, particularly when faced with a semipermanent problem.ToleranceToleration in hospitality industry means a person who tolerates something or somebody unpleasant. Toleration is meaning the practice deliberately allowing or permitting the things one does not agree. Many people are sometimes dont know how to behave themselves and also dont know show some respect to other people so thats why we have to be tolerate and patience. To be a hotelier everyday will face difference temper of guests, so as a hotelier should be tolerate and not to argue with them. Also, as a hotelier should give what they need to make them feel satisfy. Guests always are the right whatever happens so as a hotelier should be toleration and also patience.LiberalityWhen employee facing any high demand guests, we should need to be liberality and keep smile to serve our customer until they satisfy with the service. Any guest that is high demand, we shouldnt complain it because it will affect the whole hotel and will give a bad image and impression to the hotel. As a good hotelier must be professional during working time.Good WillGood will means willing to help each other when facing problem. Good will is one of the important things to any hotelier because it always reminds us to be helpful to our guests an d also help them to solve problem. Front office staff is the first employee to serve the customer. So that why good will is very important to any front office staff.ConclusionIt is not easy to become a hotelier, but it is not so difficult. It depends on how to treat customers, if you use your heart to your guests, they will feel. Most of the students have chosen the hotel management, because working in the service sector is very interesting and funny. Enterprise management is very useful for our future operations, but it is very boring, which is why I chose the hotel management. Another reason to select the hotel management, we can see so many different customers and increase our knowledge. When you have experience in the service industry, and then set the target a certain extent, the growing knowledge does not always stay in the same place, become one industry professionals. Peter Drucker pointed out that, today, the centre of our social productive forces, knowledge workers. In oth er words, knowledge is the key to success, do not know is equal. Unfortunately, remain forever in the failure. Thus, learning as an important part of our comprehensive preparatory work supervisor or manager career.